Text Box: GENERAL INFORMATION Received an unusual high bill? Find possible causes and solutions In most instances, high bills are caused by leaks after the meter. It is important to make sure that water is not slipping away due to undetected leaks in your system. To check for internal leakages turn off all water within your premises and observe the reading on the water meter. If it continues to register, it indicates there is leak in your water system. To locate a leak, try Looking for wet spots that could indicate a leak in the pipe between the meter and the house. Check all toilet cisterns to make sure water is not overflowing and Check all taps for drips. If all the above methods fail to isolate the problem, you could contact and seek assistance from EDA RANU Enquiry Section to identify the cause of your high bills. Please note that EDA RANU is not responsible for fixing any leaks after the meter stand. High/Low Pressure The normal pressure for your property will depend on its physical relationship to the water source supply (reservoirs or high pressure trunk main). If your home is at a high elevation adjacent to a reservoir, you will have very low pressure. Conversely, the lower your home is located downhill from the reservoir or to the supply source, the higher the pressure High Pressure: "Clanging" or "rattling" pipes may occur when a faucet, washing machine shuts off. This is caused by a high-pressure water hammer. High pressure may increase levels of leaks in your property if your internal pipe fittings is not secured properly. Low Pressure: In the event you experience sudden drops in pressure, we recommend you investigate the following possibilities: leaking water mains (utility's responsibility) leaking service line between meter and house (customer's responsibility) water meter valve shut off (customer's responsibility) customer's house valve shut off (customer's responsibility) If you are unable to determine the problem or whose responsibility it is to repair, EDA RANU.

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